Refund Policy
Last updated: 13 August 2026
We want you to be happy with BassMuse. If it isn't right for you, we offer a straightforward money-back guarantee.
30-day refunds
You may request a full refund within 30 days of your purchase, for any reason. There's no need to justify your request.
How to request a refund
Email support@simplybassproductions.com from the address you used at checkout, or reply to your Paddle receipt. Include your order/receipt number if you have it. Purchases are processed by Paddle, our reseller and Merchant of Record, so refunds are issued through Paddle to your original payment method.
Processing time
Approved refunds are issued to your original payment method. It typically takes 5–10 business days for the funds to appear, depending on your bank or card provider.
Effect on your license
When a refund (or chargeback) is completed, the associated license and activation code are revoked and any activated machines are deactivated. The software will no longer function as a licensed copy. Please uninstall BassMuse after a refund.
Questions
Contact us any time at support@simplybassproductions.com. This policy is part of our Terms of Service.